Our Support Team

Our goal is to support the doctors in various ways which allow them to provide extraordinary pet care.  VETMED has created a team that provides various services from greeting our visitors, assisting doctors with medical records, nursing care, managing our schedule, billing, and all that fine print, as well as keeping our facility squeaky clean.  We’re the driving force working behind the scenes, and we work hard to make sure every patient, client, and team member receives extraordinary care and hospitality.

VETMED is in good hands with us!


Veterinary technicians are valuable members of the practice team who assist our doctors throughout the care of a patient. The responsibilities of a licensed, registered, or certified veterinary technician are very similar to that of a registered nurse in a hospital or doctor’s office.

Veterinary technicians complete a veterinary technology program accredited by the American Veterinary Medical Association (AVMA), and upon completion are required to pass the Veterinary Technician National Examination. Based upon the state in which a veterinary technician resides, some veterinary technicians are required to pass a state exam as well. Learn more >

Client Service Representatives

client reps

Our client service representatives are the first and last faces you see at VETMED.  They greet you upon arrival, check in all of our patients for their appointments, are frequently the first voice you hear when you call, and facilitate connecting you with the best VETMED team member for your needs.

Our client service representatives do a number of daily administrative tasks as well, including confirming your medical record is up to date prior to your appointment.  This may require gathering updated blood work, reports, and images from your family veterinarian.  Our front staff does most of our scheduling and directing your call or questions to the best person for you.  They alert your family Veterinarian of your arrival. Our client service representatives do not just “work up front,” they are anywhere and everywhere they need to be to help ensure you receive the best possible service.

Kennel Technicians


A kennel technician is never sitting still at VETMED.  A kennel tech has the most diverse range of responsibilities from facility maintenance and cleanliness to patient safety and care.  Having a multi-specialty practice allows for all of our technicians to specialize as well as the doctor.  We have kennel  technicians on our Team Surgery that can help maintain equipment sterilization and OR care.  We have Emergency and Treatment kennel technicians that help the Treatment Technicians with restraint, treatments and cleanliness.

The kennel technicians are such a big help to the team, that life without them just isn’t as much fun or efficient.

Mobile Technicians

mobile techniciansThis team is always on the go and never short of laughs as they support the various needs of our diagnostic imaging mobile services which includes abdominal and thoracic ultrasound, and echocardiograms.

As they travel from office to office of family veterinarians across the Valley, these jokesters are known for keeping things upbeat as they assist your family veterinarian in better understanding your pet’s condition and medical needs. If you see them on the road driving the VETMED van, make sure to wave! Learn more about our diagnostic imaging services >


Someone has to make sure the lights are on and the engine has gas.  These things are done by our Hospital Administrator.

arch robertson and jennifer 2Jennifer Lundal, Hospital Administrator

Jennifer Lundal joined VETMED in January 2012 as Hospital Administrator. Her main responsibilities include overseeing personnel, hospital operations, business affairs, and accounting. 

Previously, she worked as Director of Human Resources, Training and Development at Eddie V’s Restaurants Inc. from 2003 to 2012. She grew up in Phoenix, has a bachelor degree in Health Sciences from the University of Arizona, and has been volunteering for Hospice of the Valley since 2003.

She has two beagles, Susan and Linus, and enjoys cooking, skiing and hiking on her time off.

Q&A with Jennifer:

What is your definition of Success?
being happy

Have you ever had a nickname?
Mufasa (for my big frizzy hair)

What words do you live by?
Work hard play hard, look at the silver lining

Are you a night owl or an early bird?
Night owl

How would you explain your career to a 5-year-old?
I work at a doggy hospital

Julie Jewell, Clinic SupervisorJulie Jewell, Clinic Supervisor

Julie was part of the faculty at Pima Community College Veterinary Technician Program for six years before coming to VETMED, and has enjoyed a rewarding career in the small animal practice for the last 15 years.

She has three cats, Junior, FlapJack, and CrackerJack, and loves the ocean.

Her work as a responder with the ASPCA after the Joplin Tornado was the most impactful experience of her life.

Q&A with Julie:

How many pets do you have?
Cats – three of them. Flapjack, Crackers, and Junior

Describe yourself using only words that start with the same letter as your name.

What’s your favorite thing to do on days off?
Go to movies and try new restaurants