We at VETMED start off the new year with the proud announcement that we earned the highest designation in the industry for their superior service, facilities and comprehensive medical care in November. The American Animal Hospital Association (AAHA) has named VETMED a referral accredited facility making us one in only five veterinary hospitals within Arizona to hold the distinction. The accreditation covers all aspects of VETMED services including surgery, internal medicine and emergency & critical care for family pets.
“We are honored to earn this designation from the American Animal Hospital Association. Our doctors, technicians and staff give the best, compassionate care each and every day to family pets, and it is gratifying that they are recognized for their knowledge, dedication and effort,” says Dr. Arch Robertson, founder and owner of VETMED. “Our focus has always been on treating our patients to the best of our ability. The new AAHA designation gives us confidence to continue to serve at the top level.”
The AAHA was founded in 1933 and is the only association in North America that provides accreditation to companion animal hospitals. As the standard-bearer for pet care in the veterinary industry, the AAHA evaluates veterinary hospitals for excellence. To be accredited by AAHA, the hospital must demonstrate an exceptional level of medical care and client service as measured against the most rigorous standards in the veterinary industry. Only 15 percent of animal hospitals in the United States and Canada are AAHA accredited.
Unlike their human counterparts, AAHA accreditation is a voluntary process for veterinary hospitals and is a benchmark in the industry. The process measures more than 900 criteria that are directly correlated to the quality of pet care delivered. Everything from business operations and customer service to anesthesia and medicine protocols are thoroughly evaluated against the standardized criteria. Only veterinary hospitals that excel in every level receive the coveted designation.
VETMED is an emergency and critical care pet hospital that works directly with family veterinarians on specialized medical care. Our board certified doctors are experts in surgery and internal medicine. The hospital also specializes in ultrasound diagnostics and critical services for all types of family pets, and is available 24 hours a day for inpatient and outpatient care. The facility utilizes advanced diagnostics including ultrasound, x-rays, radiographs, endoscopy and echocardiography. With an additional 600 square feet of meeting space, the hospital hosts continued education clinics for industry professionals.
“At VETMED, we believe in constant and continual improvement, not only in our veterinary specialty services and emergency services, but also in our customer service, employee benefits and overall culture,” adds Robertson. “Being an AAHA accredited referral hospital is one of many steps to
ensure that direction, raising the bar for the quality of care we provide to our patients.”